Privacy policy

Last updated: May 3, 2026

1. Who we are

We are Homemayde, a New Zealand-based home baking business operating through an online Shopify store.
Our contact email is: baked@homemayde.co.nz

2. What information we collect

When you place an order or interact with our website, we may collect:

Name
Email address
Phone number
Delivery address or pickup details
Order history
Payment information (processed securely through third-party providers; we do not store card details)
Website usage data (cookies and analytics)

3. Why we collect your information

We collect your information to:

Process and deliver your orders
Communicate with you about your purchase
Arrange pickup or delivery
Provide customer support
Send marketing updates (only if you opt in)
Improve our website, products, and services

4. Marketing communications

We will only send marketing emails or messages if you have given consent.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

5. Cookies and tracking

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how customers use our website.

Cookies help us to:

Keep the website functioning properly
Remember your preferences
Understand visitor behaviour
Improve our products and services

We do not sell your personal information, including data collected through cookies.

Some third-party services we use (such as Shopify, analytics tools, or payment providers) may also use cookies in accordance with their own privacy policies.

You can disable cookies in your browser settings if you prefer.

6. Sharing your information

We only share your information when necessary to operate our business, including:

Shopify (our ecommerce platform)
Payment processors (e.g. Stripe, PayPal, Afterpay)
Delivery or courier services (if applicable)
Email marketing tools (if used)

We do not sell, rent, or trade your personal information.

7. Your rights (New Zealand Privacy Act 2020)

Under the NZ Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of your information if it is incorrect
Request deletion of your information (where legally allowed)

To make a request, contact us at: homemaydee@gmail.com

8. How we protect your information

We take reasonable steps to keep your information safe, including:

Secure Shopify hosting
Encrypted payment processing
Restricted access to customer data

9. Third-party services

We may use trusted third-party services to operate our store. These providers have their own privacy policies, including Shopify and payment gateways.