Refund Policy

As our cookies are baked to order, we are unable to accept cancellations, changes, or refunds for change of mind once an order has been processed.

If there is an issue with your order (such as receiving the wrong item or a quality concern), please contact us within 24 hours of receiving your order at baked@homemayde.co.nz, and we will review and work to resolve it where appropriate.

We recommend checking your order carefully before submitting it. If you have any questions, please contact us prior to ordering.