Shipping & Delivery Policy

 

Delivery timeframes

We aim to dispatch orders for overnight delivery or 2 business days from the date of dispatch.

However, delivery is handled by third-party courier services, and actual delivery times may vary.

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Delays

Courier delays of 1–2 business days may occur due to factors outside our control (such as weather, high parcel volumes, or courier disruptions).

We are not responsible for courier delays once the order has been dispatched, but we will assist where possible if issues arise.

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Responsibility

Once your order has been handed to the courier, responsibility for delivery transfers to the courier service.

We cannot guarantee exact delivery times after dispatch.

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Incorrect delivery details

Customers are responsible for providing accurate delivery information at checkout. We are not responsible for delays or failed delivery due to incorrect or incomplete addresses.

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Food safety

Please ensure someone is available to receive perishable items where possible.

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Contact

📧 baked@homemayde.co.nz